Hello,

I need immediate help. I haven't had a service from Vodafone since 7th December, and I', constantly being asked for payments.

I do not live in Czech republic anymore, don't have Vodafone number neither internet.

I visited store, as I was in Prague in April and payed the outstanding amount.

No I'm again being asked for 500 CZK "na částku 484 Kč za služby, které vám Vodafone poskytuje.Vyúčtování najdete v samoobsluze"

If this is the payment for the amount for late payment, how am I gong to know it? What is going on. I can not log in to my Vodafone, because I do not have number anymore. Also - no-one wants to provide a support over the phone, as I do not have a password?

I feel like this is really not nice situation, as no one is helpful - also it is not clear what is the payment required for.

I need to speak to someone, who actually wants to show me clarity on this situation and stop asking me for payment after 5 months not having services.

Thank you,

Petra

Please call Vodafone support at 800 77 00 77 (When abroad Dial +420 776 977 100) or contact form https://tam.je/forum

@PetraHello, You can reach us from abroad by calling +420 776 977 100 or +420 776 970 219. Even if you do not know your administrator password and enter it incorrectly twice, you will have the option to connect to an operator who will help you reset your password. This can be done if you answer some questions. We also have other options for resetting your password, which we describe on the page: https://www.vodafone.cz/pece/en/my-number/password/forgotten-password/. Another option is to write to us at the email address pece@vodafone.cz.