Internet is available but downstream if very low 12kb/300mb cannot be used

[Návštěvník atefth]

Hello Vodafone Support Team,

 

Since Saturday 23/10/2021 My internet is not working and I am not able to open any website.

I barely could open a connection speed website and ran the test to find only 12kb/300mb.

The connectbox lights are normal as usual, WiFi is available but nothing works I Have tried to use the ethernet cable but it's the same.

I have checked all the cables twice.

Can you please support, this is a critical situation, I am using my internet to work from home.

My address is Belgiska 280/1 Prague 2 

 

Thank you.

 

Upraveno 24. října 2021 uživatelem atefth

[Marek-26]

Hello, there is no Vodafone support team. There is only discussion forum, where customers talk mostly about services or devices. Please contact technical support by phone, they are there 24/7.

[Návštěvník atefth]

Hello Marek-26,

 

Thank you for your reply.

Is there an English line for customer support ?

Is so can you please share the phone number ?

I appreciate you help.

 

Thank you.

[Marek-26]

Hi, 

yes, but I'm not sure, if 24/7. You can find contact here https://www.vodafone.cz/en/about-vodafone/contacts/

[Marek-26]

@atefth How it looks now? Yesterday, about 5 p.m. was disconnected one customer, who make mess on site (there goes interference from him).